Uber Helpline: how to contact Uber in Poland

Many passengers and drivers search for “Uber helpline” hoping to quickly find a customer service phone number. Does such an Uber hotline exist in Poland? We explain how to get help as quickly as possible, where to report issues, and which contact channels to use to resolve your matter efficiently and safely.

Uber hotline – is there a phone number for Uber?

In Poland, Uber does not operate a traditional phone hotline. This means there isn’t a single, public phone number for Uber that you can call for any matter. The company relies on online and in-app support, so tickets are routed more quickly to the right department and are linked to your account.

Uber contact – the fastest ways to get help

1. Uber App – Help tab

You can report a problem with a ride (payment, route, item left in the car).
You can clarify payment and settlement issues.
You will receive information about your account and settings.
Responses appear directly in the app, speeding up the whole process.

2. Online Help Center

Extensive database of articles and step-by-step guides.
Topics include: ride cancellation, refunds, issues with driver location, settlements.
A good place for quickly solving common issues on your own.

3. Greenlight Hub (for drivers)

In-person support points for partners and drivers.
Assistance with documents, verification, the app, and settlements.
Check availability and hours in the driver app—locations may change.

4. Contact forms and social media

Submit requests via online forms, as well as messages on Facebook or Twitter/X.
Best for less urgent matters and general questions.

Why doesn’t Uber have a traditional hotline?

The scale of Uber’s operations means a standard call center would be inefficient. Online support allows to:

identify the problem faster,
automatically link the ticket to your account,
forward the case to the appropriate team,
speed up responses and improve the effectiveness of solutions.

Step by step: how to submit a case in the Uber app

Open the Uber app (for passengers or drivers).
Go to Help or select your last trip and click Report a problem.
Select a category (e.g., payments, safety, lost item).
Briefly describe the situation and attach any relevant screenshots.
Send the report and track the response in the app in the Help/Your requests section.
If needed, reply in the same thread—your entire correspondence is in one place.

Which Uber contact channel should you choose?

Urgent and specific ride-related issues: app – Help tab for the given ride.
Account, payment, and settlement issues: app or Help Center.
General, less urgent questions: online forms and social media.
On-site driver support: Greenlight Hub.

Safety and emergencies

In emergencies or life-threatening situations, always call the emergency number 112.
In the app, you’ll find the Safety Center, where support features and safety tips are available.

FAQ – most frequently asked questions about Uber hotline and contact

Does Uber have a phone hotline in Poland?
No, Uber does not have a phone hotline in Poland. A public Uber hotline is not available. You can get help via the app or online.
What’s the fastest way to contact Uber?
The fastest way to contact Uber is through the Uber app in the Help tab. This is the quickest way for both passengers and drivers.
Do Uber drivers have their own hotline?
No, Uber drivers do not have a separate hotline. However, they use the app, Help Center, and Greenlight Hub locations.
How can I write to Uber?
You can write to Uber using the form in the app or on the Help Center website. Uber also responds to messages on social media.
Where can I check Uber’s response?
You can check Uber’s response in the app, in the Help tab or in the thread of your specific request. This way, the entire conversation is secure and in one place.
Does an Uber emergency number exist in Poland?
No, there is no Uber emergency number in Poland, and the app does not have a separate number for urgent matters. In life-threatening situations, call 112, and in the app use the Safety Center features.

Summary

The classic Uber hotline does not operate in Poland, but support is available and fast thanks to online channels:

the mobile app and Help tab,
online Help Center,
contact forms,
social media,
for drivers: Greenlight Hub locations. Looking for the fastest way to contact Uber? Start with the app—it’s your guarantee of efficient and effective support.