Glovo contact by phone – Have you ever wondered if this option is available or if it even exists? Are you looking for a reliable way for couriers to streamline communication with the app? We’ve gathered all the current support options for you in one place: from live chat, to the help center, to fleet partner support. You can also check how Glovo registration works and how to cancel a Glovo order in just a few clicks. This way, you can quickly choose the most effective contact method.
Glovo hotline – is there a phone number?
Officially, Glovo does not publish a permanent, publicly available hotline or phone number for couriers in Poland. The company directs inquiries mainly to the app and the online help center. The phone hotline for users has also been discontinued – contact is made via the app or a web form. During an active order, it is possible to call the customer or courier, but numbers are masked for the safety of both parties. Couriers working with fleet partners, such as Avalon Logistics, often have an additional hotline at the partner (e.g., for settlements and formal matters).
Glovo phone contact – real options
If you need to use phone contact to resolve your issue with Glovo, consider the following:
- Call during an active order – works with masked numbers and only applies to the current order.
- Partner fleet phone/hotline – available for couriers working with a settlement partner.
- Physical support points (in large cities, including Warsaw, Łódź, Kraków, Poznań) – on-site support for selected matters.
In practice, the fastest route remains the in-app chat.
Live chat is the fastest Glovo contact ever
The most reliable and fastest option is the live chat, which you’ll find directly in the courier app. In the Help/Support section, you can start a chat or create a ticket – it operates 24/7 and covers orders, accounts, payments, and technical issues. Additionally, the online help center includes answers to the most frequently asked questions and email contact forms (the address is shown in the app/panel).
Glovo courier registration – where to find help?
The Glovo registration process is carried out online: form, document verification, possible cooperation with a settlement partner, followed by a short onboarding and bag pickup. In 2025, the courier app was renamed from “Glovo Courier” to “Glovo Rider” – if you’re returning after a break, note the new name in the app store. During registration and your first days at work, you’ll get support via in-app chat and from your fleet partner (if you work with one).
Glovo support without a hotline – how to submit an issue in 2 minutes
If you want to speed up contact with Glovo, open the app and go to Profile → Support – there you can easily start a ticket or chat, and the system will automatically attach your account and recent orders. Have your order ID, short descriptions, error screenshots, and vehicle info ready; for settlements, add the settlement week or your fleet partner’s name. If you’re more comfortable in another language, the app and support work in 19 languages – switch in the settings and write in the language you prefer. This “starter kit” shortens the back-and-forth with support and helps you resolve the issue without chasing a hotline.
Table: Glovo contact – quick channel comparison
| Channel | Best for | How to use | Availability |
|---|---|---|---|
| In-app chat | Current orders, technical issues, account | Help/Support section in Glovo Rider | 24/7 |
| Online help center | FAQs and less urgent tickets | Help website + contact form | Anytime |
| Email (via form) | Settlements, documents, complaints | Form in help center/app | Asynchronous |
| Fleet partner | Settlements, work organization, partner hotline | Contact per partner’s details | During partner’s business hours |
| Physical support points | Equipment pickup, on-site support | Visits in selected cities | Local |
Glovo support – glossary of contact options
- Fastest contact: in-app chat (Glovo support) – available around the clock,
- No public hotline: “Glovo phone number” is not provided to couriers – the only exception is masked calls during an active order,
- “Glovo phone contact” only via fleet partner: settlement and formal issues handled through partner’s hotline or email,
- “Glovo contact” for customers: via app/form, no classic hotline.
Summary
If you need quick assistance, choose the in-app chat – it’s the fastest way. Formal matters and settlements are handled by your fleet partner, and if needed, you can visit a physical support point.
Have questions about registration or support? Contact us – we’ll help you through the entire process step by step.
