Glovo Cash is a system for settling cash payments in the Glovo app that records all amounts received from customers and paid out by the courier during deliveries. In practice, this creates your “Glovo cash balance,” visible in the system and affecting your later bank transfer from Glovo.
While you’re working, you might get orders paid in cash; you might also need to pay for an order in cash or give change to the customer. In each of these situations, your cash balance goes up or down accordingly.
Below you’ll find a practical guide for couriers: safe handling of cash, most common questions, good habits, and mistakes to avoid.
Glovo cash balance – how it works step by step
- When a customer pays you cash on delivery, your cash balance goes up by that amount; this money is physically with you and it’s shown as “courier’s side” in the system.
- If you have to pay cash (for example in a shop) during an order or give change to the customer, your cash balance goes down – so you’re returning part of the “system cash” back into circulation.
- At the end of each settlement period, Glovo compares your cash balance with your earnings and settles the difference in a bank transfer (or asks you to deposit the cash if you’ve gone over the daily limit).
If you get an SMS or email about needing to deposit cash, it’s usually a standard request based on your cash balance – it’s related to the money you collected from customers during your work.
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Daily limits and deposit notifications
When you hit the daily cash limit, the app sends you a message with instructions on how and where to deposit the funds – this applies if you’re holding more cash than the safe operational limit for your city or during a specific period.
Glovo Poland runs a dedicated “Cash Balance Deposit” page with explanations on handling cash orders, understanding balance changes, and the deposit process.
Settlement period and types of cash operations
The settlement period in partner models is often two weeks (Monday to Sunday), which matters for when and how Glovo offsets your cash balance against your payment transfer.
In practice, you may encounter two types of cash notifications/modes:
- “Cash advance” – this means you can keep part of the cash collected; this amount will be settled in the next transfer (Glovo will reduce your payout by the amount you kept).
- Request for cash deposit (“cash collect”/“cash deposit”) – if you go over the daily limit or if the system needs to balance your cash before a transfer; then you get deposit instructions.
How to deposit cash and confirm your deposit
The method for depositing cash is given in the app/SMS and may include specific points, a bank account, or a confirmation form. The key is to follow the instructions exactly so your cash balance is updated correctly.
Glovo also provides a “Glovo – Cash Deposit” form where you enter the amount, courier details, and the IDs needed for the correct settlement of your deposit.
Best practices for working with Glovo Cash
- Check your balance in the app regularly, especially after several cash orders – this way you’ll avoid surprises at the end of the day.
- Always keep small change for giving back and keep cash in a separate, zipped pocket; this makes counting easier later.
- Respond to limit notifications – making a quick deposit means less risk of having your orders paused and cleaner settlements.
- If you’re unsure, use the official Glovo instructions (Cash/Balance Deposit section) or partner materials, which explain the difference between an advance and a deposit and remind you about the settlement schedule.
Glovo Cash, the “Wallet,” and other app features
Glovo has support documentation about the Wallet, explaining the rules for managing funds and the benefit for users is transparency and an “amazing experience” in the payment and settlement process – that’s where you’ll find the latest tips on money flows and features related to cash. Plus, external guides (like Glovo app handbooks) explain how the platform works overall and the context of cash features in a courier’s daily work.
Quick summary
- Glovo Cash is a system that records all cash income and outgoings for the courier; they add up to form your Glovo cash balance.
- Cash from a customer increases your balance; cash spent on an order or as change lowers it.
- If you go over the daily limit, you’ll get deposit instructions; in settlements, you may also see an advance that’ll be subtracted from your next bank transfer.
- Always confirm deposits according to Glovo’s notifications and forms so your funds are recorded properly.
Extra tip
Want to avoid mistakes and always have clear settlements? Save this Glovo Cash guide and come back to it whenever the app rules change.
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