Uber Eats helpline 24/7 — how to contact support as quickly as possible

Are you searching for “Uber Eats helpline” or “Uber Eats 24h helpline” because you want to quickly resolve an issue with your order, payment, or account? Good news: Uber prioritizes support available directly in the Uber Eats app and through the online Help Center, where you’ll find most solutions instantly. In this guide, we show you how to get support as quickly as possible, which channels actually work 24/7, and when a phone call might be necessary.

Does a “Uber Eats 24h helpline” exist?

Uber first directs users to the Help section in the app and the online Help Center for Uber Eats — this is the fastest way to resolve issues with orders and your account.
The general Uber support center gathers contact routes for all services (Rides, Eats, Business, drivers), making it easy to find the right channel for your case.
For partner couriers/delivery drivers, support is available 7 days a week, with contact options described step by step.
Uber also offers phone support and, in selected locations, in-person help centers; these options are visible after logging in to the Driver/Delivery app and depend on your country.
For restaurants/merchant partners, there is an English-language phone number available: 1‑833‑ASK‑EATS (1‑833‑275‑3287).

In practice, this means that the “Uber Eats 24h helpline” is primarily the in-app help and help center — it works the fastest and is available at any time, while public phone numbers are limited to selected markets and roles (e.g., restaurants).

How to get help as quickly as possible — step by step

Open the Uber Eats app and go to the Help tab. Here you’ll find ready-made paths for resolving payment, delivery, delay, or order error issues.
Select a specific order and topic. The system will suggest the best contact method: in-app report, form, and in some cases, chat or a callback request (options depend on your country and account type).
If you’re a delivery driver, go to Help in the Driver/Delivery app: there you’ll find contact paths available 7 days a week, as well as information on phone support and in-person help points — if available in your location.
If you represent a restaurant, you can use the dedicated number 1‑833‑ASK‑EATS (EN) or the Partner panel and Help Center, where you’ll find technical topics, billing, and ongoing support.

When does the helpline make sense?

You are a restaurant and need urgent operational assistance (e.g., with order acceptance) — use 1‑833‑ASK‑EATS (EN).
You are a driver/delivery person and your app displays a support call option or the ability to schedule a call — use it for urgent matters (account blocks, safety).
You are a passenger/customer and don’t see a phone number? The fastest way is to use the in-app solutions and Help Center, which guide you step by step through reporting and refunds/recalculating charges.

The most common issues you can solve without the 24h helpline

Delayed/incomplete delivery — report in the app and billing correction.
Incorrect charge or payment issue — Help form, automatic verification.
Password reset or account verification — security paths in the Help Center.
For drivers: documents, payouts, account access — guides and 7-day support.

Contact and official channels

If you’re looking for a helpline phone number, start with the Help in the app and the Uber Eats Help Center — this is the official channel for resolving issues with orders and your account, with ready-made step-by-step instructions. Current contact methods (including possible phone numbers) vary by country and user role; the latest info can be found in Uber’s official Help Center, from where you can navigate to the Uber Eats section. Drivers have access to support 7 days a week, described in the Delivery guide along with contact methods.

Best practices to speed up support

Report the issue for a specific order — this speeds up verification.
Add photos and a description (e.g., missing product) — this enables an instant decision.
Check the status in the app before writing/calling — some issues resolve automatically.
Use the right channel for your role (customer, driver, restaurant), as procedures differ by scope.

Summary

The phrases “Uber Eats helpline” and “Uber Eats 24h helpline” most often lead to in-app Help and the Help Center, which operate 24/7 and resolve issues with orders, payments, and accounts the fastest. Drivers will find dedicated support in the Driver/Delivery app and — where available — at in-person support points. The best practice is to report an issue for a specific order with a short description and photos. If you are a courier and have trouble finding help, contact your partner at Avalon Logistics Group.