Glovo x Biedronka - Guide for Customers and Couriers 2025

Glovo x Biedronka – Guide for Customers and Couriers 2025: The partnership between Glovo and Biedronka has opened up new opportunities for both customers and couriers. In this comprehensive guide, we present all the key information about the Biek service, which customers can use in their Glovo app, the terms of cooperation for Glovo XL couriers, and the benefits for all interested parties.

What is the Glovo partnership with Biedronka?

Glovo, as a leading delivery platform, has established a strategic partnership with the Biedronka chain, enabling fast delivery of groceries directly to customers’ homes. The service operates under the Biek (Biedronka Express) project, which was launched in response to the growing demand for online shopping with fast delivery.

Service availability – where and for whom?

The Glovo Biedronka service is currently available in 9 cities, in selected zones:

• Warsaw
• Krakow
• Poznan
• Wroclaw
• Lodz
• Gdansk
• Szczecin
• Olsztyn
• Bydgoszcz

The offer is aimed at:

• Residents of the listed cities
• People looking for convenient shopping solutions
• Busy professionals
• Families with children
• Elderly or people with limited mobility

Important information:

Benefits for customers ordering from Biedronka via Glovo

Convenience and time savings

• Shopping without leaving home
• Same prices as in the physical store
• Access to Biedronka promotions

Wide range of products

• Fresh and packaged products
• Industrial goods
• Seasonal products

Promotion and discount system

• Regular promotional campaigns
• Discount codes for new users
• Loyalty program

Become a Glovo XL courier

Requirements for couriers:

• 18 years of age
• Own smartphone
• Bicycle, scooter or car
• Basic knowledge of the city
• Willingness to work

Registration process:

1. Registration on the Glovo platform
2. Choice of cooperation type
3. Providing required documents
4. Introductory training
5. Start of cooperation

Join the Glover team and start working as a courier!

Earnings and terms of cooperation

Remuneration system:

• Basic rate per delivery
• Additional remuneration per kilometer
• Bonuses for working during peak hours
• Bonuses for a large number of deliveries

Work flexibility:

• Independent choice of working hours
• Possibility to combine with other activities
• No minimum number of hours

Practical tips for couriers

Work organization:

• Planning routes and working hours
  Example: “The highest demand occurs during lunchtime (12:00-15:00) and in the evening hours (17:00-20:00). By working during these hours, you can increase your earnings by up to 30%.”
  
• Choosing the optimal area of operation
  Example: “It is best to choose an area where there are 2-3 Biedronka stores within a 3 km radius. In Warsaw, districts like Mokotów or Wola work great, where stores are densely located.”
  
• Equipment preparation
  Example: “Invest in a large thermal bag (min. 40L), a power bank of at least 10000 mAh and a waterproof phone case. They will pay for themselves in the first month of work.”

Order handling:

• Pickup procedure from Biedronka
  Example: “Upon arrival at the store, show the order code to the employee. While picking, check each product against the list – especially the expiration dates of fresh products. This will save you later problems and complaints.”
  
• Packing and transport
  Example: “The rule is simple: heavy products (drinks, cans) at the bottom, light ones (bread, chips) on top. Eggs always in a separate compartment. Pack frozen foods together to maintain temperature.”
  
• Contact with the customer
  Example: “When a product is missing, suggest a substitute of a similar price range. If the customer does not answer the phone, write a message in the app with specific options to choose from.”

Earnings optimization:

• Bonus system
  Example: “By making 15 deliveries a day, you can count on a +20% bonus to the base rate. On rainy days, rates are higher by about 5-10 PLN per delivery.”
  
• Effective combining of orders
  Example: “When you receive two orders from the same Biedronka, you can combine them and receive a double rate for one route. This can increase your daily earnings by up to 40%.”
  
• Managing delivery times
  Example: “The standard delivery time is 30-45 minutes. By maintaining an average time of 35 minutes, you have a chance for a monthly bonus for timeliness (about 200-300 PLN).”

Frequently Asked Questions (FAQ)

1. How long does delivery take?
   The standard delivery time is 15-45 minutes from placing the order.
   
2. Can I pay by card?
   Card payments are available in the app, upon receipt you can only pay in cash.
   
3. What if a product is missing?
   The courier can contact the customer to determine a substitute or the product will be removed from the order list.
   
4. What are the delivery hours?
   Deliveries are carried out depending on individual cities:
   07:00 – 01:00 Mon – Thu, 07:00 – 02:00 Fri – Sun – (Warsaw, Krakow, Lodz, Wroclaw, Poznan, Gdansk)
   08:00 – 23:00 all week (Bydgoszcz, Lublin, Olsztyn)

Summary

The cooperation between Glovo and Biedronka is an innovative solution that benefits both customers and couriers. According to data from 2023, the service is seeing steady growth in popularity, with the number of orders increasing by about 30% year-on-year. For couriers, it is a flexible form of earning, and for customers – a convenient way to do everyday shopping.