Glovo contact – have you wondered whether you can use this option and if it even exists? Looking for a proven way for couriers to streamline contact with the app? We’ve gathered all current support channels in one place just for you: from live chat with support, to the Help Center, to fleet partner support. You’ll also see how Glovo registration works and how to cancel a Glovo order in a few clicks. This will help you quickly choose the most effective contact path.
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Glovo helpline – is there a phone number?
Officially, Glovo does not publish a permanent, publicly available helpline or phone number for couriers in Poland. The company directs requests primarily to the app and the online Help Center. The phone helpline for users has also been discontinued – contact takes place in the app or via a web form. During an active order it’s possible to call the customer or the courier, but numbers are masked for the safety of both parties. Couriers working with fleet partners, e.g., Avalon Logistics Group, often have an additional helpline with the partner (e.g., for settlements and formalities).
Glovo phone contact – realistic options
If you need to use phone contact to handle your issue with Glovo, consider the following:
- Calls during an active order – numbers are masked and the call only concerns the current order.
- Fleet partner phone/helpline – available to couriers working with a settlement partner.
- Walk-in points (in major cities, including Warsaw, Łódź, Kraków, Poznań) – on-site support for selected matters.
In practice, the fastest route is still the in-app chat.
Live chat is the fastest Glovo contact ever
The most reliable and fastest option is the live chat with support, available directly in the courier app. In the Help/Support section you can start a chat or open a ticket – it works 24/7 and covers order issues, account, payments, and technical matters. In addition, the online Help Center contains answers to the most common questions and forms for email contact (the address is shown in the app/panel).
Glovo courier registration – where to find help?
The Glovo registration process is done online: form, document verification, optional cooperation with a settlement partner, then a short onboarding and bag pickup. In 2025 the courier app was renamed from “Glovo Courier” to “Glovo Rider” – if you’re coming back after a break, note the new name in the app store. During registration and your first days on the job, you’ll get support via in-app chat and from your fleet partner (if you’re working with one).
Glovo support without a helpline – how to submit an issue in 2 minutes
If you want to speed up contact with Glovo, open the app and go to Profile → Support – there you can easily open a ticket and chat, and the system will automatically attach your account and recent orders. Have your order ID ready, short descriptions, screenshots of errors, and vehicle info; for payouts/settlements, add the settlement week or the name of your fleet partner. If another language is more convenient, the app and help work in as many as 19 languages – switch in settings and write in whatever language is easiest. This “starter pack” cuts down back-and-forth with support and helps you resolve the matter without chasing a helpline.
Glovo contact – quick comparison of channels
Glovo support – glossary of contact options
- Fastest contact: in-app chat (Glovo support) – available around the clock.
- No public helpline: “Glovo phone number” is not provided to couriers – the exception is masked calls during an active order.
- “Glovo phone contact” only via fleet partner: handle settlements and formalities via the partner’s helpline or email.
- “Glovo contact” for customers: via the app/form, without a classic helpline.
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Summary
If you need quick help, choose the in-app chat – it’s the fastest way. Handle formal matters and settlements with your fleet partner, and visit a walk-in point if needed.
Questions about registration or support? Contact us – we’ll help you through the entire process.
