§1. Definitions
The terms used in these Terms shall have the following meanings unless the context indicates otherwise:
- AVALON LOGISTICS GROUP Sp. z o.o. with its registered office in Warsaw, ul. Elektronowa 2, comprising:
Avalon Logisitcs Group Sp. z o.o.
Avalon Taxi Sp. z o.o.
Avalon Cars Sp. z o.o.
Wow Cars Sp. z o.o.
Avalon Fleet Sp. z o.o.
hereinafter: “Avalon” - Avalon Logistics Group – an entity cooperating with and settling drivers and couriers of the apps Uber, Bolt, Freenow, Glovo, Uber Eats, Bolt Food, Wolt, Stuart, Żabka Jush!, Pyszne.pl and other ride‑hailing and courier applications.
- User – any person registering in the Avalon Logistics Group settlement portal (Spirit24.pl) and any courier or driver who is a party to a contract for services (umowa zlecenia) concluded with Avalon Logistics Group Sp. z o.o.
- Settlement portal / Avalon Logistics Group Portal / website – the company website at www.avalon-logistics.pl and www.spirit24.pl.
- ZUS contributions – mandatory social security contributions paid to Zakład Ubezpieczeń Społecznych, calculated on the basis of an individual’s income.
- Settlement – operational or accounting actions on the User’s account related to a settlement report received from a mobile app, in accordance with the settlement period selected by the User.
- Monthly settlement – a period in which all User’s revenues are settled down to a balance of PLN 0.00, regardless of preferred payout frequency.
- Settlement period – the time interval during which the User works and for which they are settled after the period ends.
- Applications / ride‑hailing apps / courier apps – mobile apps used to transport people or goods, including Uber, Bolt, Freenow, Glovo, Uber Eats, Bolt Food, Wolt, Stuart, Żabka Jush!, Pyszne.pl and any other apps listed on Avalon’s website.
- Contractual penalty – a specified amount reserved for non‑performance or improper performance of a non‑monetary obligation.
§2. General provisions
2.1. The administrator of these Terms is Avalon Logistics Group Sp. z o.o., ul. Elektronowa 2, 03‑219 Warsaw, KRS 0000844358, NIP 5242901933.
2.2. This document sets out the general terms of use of the Avalon Logistics Group settlement portal and the terms of cooperation with Avalon Logistics Group Sp. z o.o.
2.3. Each User registering in Spirit24 must read this document; signing the contracts and activating the portal account equals acceptance of the rules and terms set out herein.
2.4. Avalon is not liable for legal consequences arising from failure to read this document.
2.5. Cooperation and payouts are possible after completing all formalities, including signing contracts and providing documents per §3. Under applicable law, contracts may be concluded electronically based on a declaration of intent, except as indicated in §3.3.3 regarding foreigners.
2.6. Avalon operates an Internal procedure for reporting breaches of law and follow‑up actions (the “Procedure”) under the Act of 24 June 2024 on the protection of whistleblowers (Ustawa z dnia 24 czerwca 2024 r. o ochronie sygnalistów, Dz.U. 2024, poz. 928), available at: https://avalon-logistics.pl/ochrona_sygnalistow. Reports must be submitted as described in §7 of the Procedure.
§3. Documents
Contracts
3.1. Every User must conclude the appropriate contract as a condition for cooperation with Avalon. The system assigns the contract type automatically based on the User’s choices during registration at www.spirit24.pl.
3.2. Contract types:
3.2.1. Contract for services (umowa zlecenie) – required to start cooperation with Avalon Logistics Group. Under it, the User performs services as a courier or driver and is registered for ZUS. Users who run a business with PKD covering courier or taxi services may cooperate only under a business‑to‑business agreement (B2B).
3.2.2. Vehicle lease agreement (not applicable to pupils/students under 26) – enables Avalon Logistics Group to treat the vehicle as a company car. The User may access benefits such as discounts on fuel and parts. No one may use the leased vehicle without the owner’s written consent. The agreement is for an indefinite term and may be terminated at any time without costs or cause.
3.2.3. Single‑track vehicle lease (not applicable to pupils/students under 26) – applies to scooters/motorcycles; the vehicle is treated as a company vehicle, enabling tax optimisation. No one may use the vehicle without the owner’s consent. Indefinite term; terminable anytime without costs or cause.
3.2.4. Bicycle lease (not applicable to pupils/students under 26) – treats the bicycle as a company bicycle, enabling tax optimisation. Indefinite term; terminable anytime without costs or cause.
3.2.5. Statement for tax and ZUS purposes – the User must submit a statement on professional status and benefits received. It is required for proper settlements. Any change (e.g., start/end of work, turning 26, graduation) must be updated within 7 days.
3.2.6. Cooperation agreement (B2B) – for Users running their own businesses who wish to settle with Avalon in a company‑to‑company model. It sets cooperation rules and settlement conditions under applicable law.
Foreigners, Minors, Students
3.3. Foreigners
3.3.1. Foreigners must provide documents necessary to start work to Avalon Logistics Group Sp. z o.o. via the Spirit24 panel or in person at an Avalon office. Under Article 4 § 2 of the Act of 20 March 2025 on the conditions for entrusting work to foreigners in the territory of the Republic of Poland (Ustawa z dnia 20 marca 2025 r. o warunkach dopuszczalności powierzania pracy cudzoziemcom…), “An entity entrusting work to a foreigner shall request, prior to commencement of work, a valid document entitling the foreigner to stay in Poland.”
3.3.2. Foreigners must conclude a written contract with Avalon Logistics Group Sp. z o.o. before starting work. The contract may be concluded via the Spirit24 panel (www.spirit24.pl).
3.3.3. Before concluding the contract, foreigners should read a translation of the contract in a language they understand, available in the Spirit24 Portal.
3.3.4. Foreigners without a work permit issued by Avalon Logistics Group Sp. z o.o. must stop providing services until all documents necessary for legal employment are obtained.
3.3.5. A foreigner who wants to change position (courier ↔ taxi driver) must inform Avalon Logistics Group before applying to other apps, to obtain a new work permit.
3.3.6. Free access to the labour market applies to:
Students (the voivode’s decision must include Art. 144 of the Act of 12 December 2013 on Employment of Foreigners – Ustawa o zatrudnianiu cudzoziemców),
Graduates of Polish secondary schools,
Graduates of full‑time studies,
Holders of the Pole’s Card (Karta Polaka),
Holders of a Permanent Residence Card (Karta Pobytu Stałego),
Holders of subsidiary protection,
Holders of long‑term resident permits,
Holders of residence for humanitarian reasons,
EU citizens,
Citizens of Iceland, Norway and Liechtenstein.
3.4. Persons under 18 (Minors)
3.4.1. Any person under 18 must provide:
- Consent of a parent/legal guardian to perform services,
- Certificate of completion of 8 grades of primary school or a current certificate from a higher‑level school,
- Medical certificate of no contraindications for the position “Bicycle courier” (pre‑employment exam).
3.4.2. The cost of obtaining the medical certificate is borne by the minor; Avalon does not refund it.
3.4.3. A contract for services with a minor who meets legal and app requirements takes effect once all formalities are completed, in particular the documents listed in §3.4.1 are provided. Minors who have not provided required documents are not authorised to work and must immediately cease services if started without formalities.
3.5. Students
3.5.1. A User declaring pupil/student status must upload a high‑quality scan/photo of a status confirmation (issued not earlier than 30 days) and a valid student/pupil ID via Spirit24 (www.spirit24.pl). The ordering party may reject documents if incorrect, inconsistent, forged or falsified. The User must update the statement within 3 days of status change (e.g., start/end of school/studies).
§4. Termination of cooperation, breaks
4.1. Termination
4.1.1. A User ending cooperation with Avalon Logistics Group must notify the company by terminating the contract for services via email to kontakt@avalon-logistics.pl or via Spirit24 (www.spirit24.pl).
4.1.2. Avalon will automatically terminate the contract for services after 90 days of inactivity (no settlements).
4.2. Breaks
4.2.1. A planned break longer than 90 days should be reported to Avalon (email or Spirit 24) including User data and exact break period.
4.2.2. Lack of notice about a break longer than 90 days may result in termination of the contract by Avalon.
§5. Users of ride‑hailing apps (TAXI): Uber, Bolt, Freenow or others
5.1. Taxi licence extracts
5.1.1. A User registering to work in ride‑hailing apps (e.g., Uber, Bolt, Freenow) must provide documents necessary for:
- Applying for a taxi licence extract for their car (not applicable if renting a vehicle already holding an extract),
- Adding the User to the drivers’ register at the selected city office.
5.1.2. A taxi licence extract entitles the User to carry passengers within the city for which it was issued. Carrying passengers outside the area covered by the extract or without a taxi licence extract is strictly prohibited and subject to a contractual penalty of PLN 100,000.00, as per §13.
5.1.3. A User starting work in ride‑hailing apps must read and strictly follow city by‑laws and regulations applicable to passenger transport.
5.1.4. The User must collect the taxi licence extract from Avalon within 30 days of being notified it is ready. Failure may delay start of work or result in returning the extract to the City Office, removing the vehicle and driver from Avalon’s taxi licence.
5.2. Required documents
5.2.1. Certificate of no criminal record – not older than 30 days on the application date.
5.2.2. Driving licence – valid Polish category B.
5.2.3. Vehicle registration – with a “TAXI” stamp confirming the vehicle’s taxi purpose.
5.2.4. Medical certificate per Art. 43 point 2 and Art. 229 § 4 of the Labour Code (Ustawa z dnia 26 czerwca 1974 r. – Kodeks pracy), confirming fitness to work as a driver
5.2.5. Psychological certificate confirming no psychological contraindications to work as a taxi driver.
Additional documents may be required depending on the city.
5.3. Costs of applying for a taxi licence extract
5.3.1. All costs of obtaining documentation necessary to apply for a taxi licence extract are borne by Avalon unless stated otherwise herein.
5.3.2. The cost of medical and psychological examinations is, depending on the city, from PLN 280.00 to PLN 350.00.
5.3.3. The certificate of no criminal record costs PLN 30.00 per copy. For multiple cities, a notarial copy is suggested (approx. PLN 8.00).
5.3.4. The special taxi inspection (to get the “TAXI” stamp) costs PLN 42.00 (may change under applicable regulations).
5.3.5. Taxi markings (roof light, city requirements) cost from PLN 110.00 to PLN 350.00.
5.3.6. One taxi licence extract costs from PLN 20.00 to PLN 50.00 depending on the municipality/city.
Note: All amounts are indicative averages and may vary by city, time, law and vendor rates. Avalon does not guarantee prices.
5.4. Taxi licence extracts – contractual penalties
5.4.1. Taxi licence extracts are treated as securities; Avalon remains their sole owner.
5.4.2. A User performing ride‑hailing services must carry the original extract while transporting passengers. Lack of the document results in a contractual penalty per §13.
5.4.3. A User must carry originals of valid medical and psychological certificates. Lack thereof during passenger transport results in a contractual penalty per §13.
5.4.4. The User must have all required TAXI markings per local by‑laws. Missing markings during services results in a contractual penalty per §13.
5.4.5. A User resigning from cooperation (also when selling the vehicle) must return licence extracts within 7 days from the termination date or sale. Failure to return on time results in a contractual penalty of PLN 2,000.00 for each unreturned extract.
5.4.6. In case of loss, destruction or other loss of an extract, the User must immediately inform Avalon and stop working until a duplicate is obtained. Failure results in a contractual penalty of PLN 2,000.00 per lost extract.
5.4.7. Lending vehicles with Avalon’s licence extracts for commercial passenger transport to third parties not registered in the city drivers’ register, not registered in Avalon’s settlement portal and lacking required documents is strictly prohibited and results in a penalty of PLN 100,000.00.
5.4.8. A User must hold a valid Polish category B driving licence; lack thereof during services results in a penalty per §13.
5.4.9. The User must hold all documents required by local by‑laws and the Road Transport Act (Ustawa o transporcie drogowym). Lack of any document results in a penalty per §13.
§6. Avalon fee (settlement costs)
6.1. For TAXI apps (Uber, Bolt, Freenow, etc.) Avalon charges:
- PLN 50.00 per settlement, regardless of the number of TAXI apps used in the period; covers operational/accounting actions on the User’s account linked to app reports per selected frequency. Mandatory period when renting vehicles.
- PLN 75.00 for all apps (bi‑weekly settlement).
- PLN 100.00 for all apps (monthly settlement).
- 1% of gross turnover, regardless of number of TAXI apps and frequency.
6.2. For courier apps (Glovo, Wolt, Uber Eats, Bolt Food, Stuart, Żabka Jush!, etc.) Avalon charges:
- PLN 30.00 per app (weekly)
- PLN 30.00 per app (weekly)
- PLN 45.00 per app (monthly)
- PLN 15.00 on‑demand (daily)
- PLN 50.00 activation fee.
6.3. Avalon may change the fees; the User will be notified at least 7 days in advance.
6.4. Avalon may index fixed fees each 1 January by the prior year’s average CPI announced by Statistics Poland (GUS).
6.5. If no services were performed in a settlement period, no fees apply.
6.6. Current fees and promotions:
https://avalon-logistics.pl/aktualnosci-pl/jakie-oplaty-ponosze-wspolpracujac-z-partnerem
6.7. Minimum payout from Spirit24 is PLN 50.00 gross weekly. If ZUS contributions are charged in a given month, the minimum payout in the following weeks equals the Avalon fee. Payout is not possible if the fee exceeds the User’s balance.
§7. Settlement periods
7.1. The User selects the frequency: weekly, bi‑weekly, monthly, on‑demand (per schedule).
7.1.1. On‑demand: executed on each business day; the entire available balance is settled (not individual reports).
7.1.2. On monthly settlement day, all Users are settled to PLN 0.00 regardless of payout frequency. A “Settle me earlier” request remains valid until Friday 12:00.
7.3. Uber Driver (Uber, Uber Eats): Mon 04:00 – next Mon 03:59.
7.4. Bolt Driver: Mon 00:00 – Sun 23:59.
7.5. Freenow: Mon 00:00 – Sun 23:59.
7.6. Glovo: Mon 00:00 – Sun 23:59. Reports arrive Wed/Thu; Avalon pays out promptly after receipt. Cashouts made after the period (Mon–Wed) reduce the prior week’s settlement. Details appear in Glovo’s email summary.
7.7. Żabka Jush!: Mon 00:00 – Sun 23:59; summaries sent on Wednesdays.
7.8. Stuart: Mon 00:00 – Sun 23:59; summaries sent Wed/Thu.
7.9. Wolt: periods from day 1–7 and then every 7 days to month end; summaries sent within 2–7 days after period end; payouts no earlier than upon receipt of the report.
7.10. Bolt Food: Mon 00:00 – Sun 23:59; summaries sent Mondays.
7.11. Bi‑weekly settlements on the 15th of each month or the next business day.
7.12. Avalon may change the schedule.
7.13. Monthly settlement covers full weeks (not applicable to Wolt).
7.14. B2B Users follow the same periods.
7.15. Settlements are made on the day funds from the app are booked; Avalon may pay within up to 7 business days per the contract.
7.16. Avalon strives to settle as quickly as possible, but technical issues may delay: third‑party system problems, bank downtimes, missing/late app reports/payments, or holidays. Settlements are processed at the nearest possible date.
§8. ZUS contributions and income tax
8.1. A User registering in Spirit24 and signing a contract for services acknowledges their data will be sent to ZUS as per the tax statement; they are registered as Avalon’s contractor. Not applicable to B2B and students under 26.
8.2. Each User is charged ZUS contributions due from the contract for services. Not applicable to pupils/students under 26 and B2B.
8.3. ZUS contributions depend on professional status and declarations in the “Statement for tax and ZUS purposes” referenced in §3.2.5. The User must keep it updated.
8.4. The User joins PPK after 90 days of work under the contract for services, provided they are covered by mandatory social insurance and have not opted out upon Spirit24 registration.
8.5. Users who are pupils/students and under 26 are exempt from income tax and ZUS once their documents are verified in Spirit24.
8.6. Users who are pupils/students but have turned 26 are not exempt; amounts depend on their statement.
§9. B2B cooperation and settlements
9.1. A B2B agreement may be concluded only by a User who:
a) runs a business, or
b) is a management board member, authorised representative or a company’s proxy (prokurent).
The business owner should add appropriate PKD in CEIDG/KRS:
– 49.32.Z – taxi apps,
– 53.20.Z – courier apps.
9.1.1. The User must personally perform services. Subcontracting to third parties (including own employees/contractors) is allowed only after prior written notice to Avalon and approval/activation of app accounts.
9.2. A TAXI app User must hold valid taxi licence extract(s) issued for Avalon.
9.2.1. Users receiving cash from passengers do not issue paper receipts from their own cash registers.
9.3. B2B settlements use self‑billing – the User authorises Avalon to issue invoices on their behalf based on Spirit24 data. Invoices are sent electronically by e‑mail.
The User must:
- not issue separate invoices for the same services,
- update company data (address, NIP, VAT status),
- verify invoice data.
9.3.1. Non‑VAT payers receive invoices where gross equals net.
9.3.2. VAT payers receive invoices with VAT shown.
9.4. Cost invoices (e.g., fuel) may not be made out to Avalon; they should be issued to the User’s business if self‑settled. Spirit24 does not support uploading such invoices by Users.
9.4.1. VAT payers do not receive VAT refunds from Avalon; VAT is the User’s cost.
9.5. App fees are equal for all Users; see §6.
9.6. Set‑off and settlement method
If Avalon issues invoices to the User (e.g., rental, settlement fee) and at the same time an invoice is issued on the User’s behalf (self‑billing) for services performed, the parties may set off mutual receivables.
If Avalon issues invoices to the User (e.g., rental, settlement fee) and at the same time an invoice is issued on the User’s behalf (self‑billing) for services performed, the parties may set off mutual receivables.
Based on the final balance:
- If the User’s due amount exceeds liabilities – the difference is paid out,
- if not – the User must pay the outstanding amount.
The set‑off is documented and sent by e‑mail.
§10. VAT and flat‑rate tax
Passenger transport (TAXI apps)
10.1. Users performing services via TAXI apps receive gross fare amounts, which include VAT at 8%.
10.2. The 8% VAT applies only to the base fare value with passengers. The preferential 8% does not apply to other app income types.
10.3. Other income such as bonuses, quests, boosts, multipliers, surcharges, top‑ups (regardless of naming) is not considered passenger transport under the VAT Act; a 23% VAT applies.
10.3.1. Tips are generally not taxable – in line with currently applicable regulations.
10.4. VAT (8% and 23%) is calculated on the User’s revenues and remitted to the tax office.
10.5. VAT amounts are calculated and charged to the User based on reports received from the apps.
10.6. Avalon is not responsible for app fare calculation errors due to no technical ability to interfere with app systems. Discrepancies must be resolved with the app operator.
10.7. Avalon may update VAT handling if laws or app settlement methods change.
Goods transport (courier apps)
10.8. Users on a contract for services in Glovo, Wolt and Stuart are not charged VAT.
10.9. In Uber Eats, some income is shown net of 23% VAT. Weekly summaries display “Taxes” lines which include 23% VAT on goods transport and other income (bonuses, quests, multipliers, surcharges). App income figures are automatically reduced by those amounts.
10.10. Bolt Food, as a foreign entity, applies the reverse charge mechanism for VAT. This means the User’s income is reduced by 23% VAT which is not remitted by Bolt Food but remains the User’s domestic tax obligation.
Flat‑rate tax 8.5%
10.11. Any User on a contract for services plus a vehicle/bicycle/single‑track lease must pay a flat‑rate income tax of 8.5% to the tax office on their own.
10.12. The 8.5% flat‑rate must be paid monthly by the 20th day of the month following the month of income.
10.13. The amount due is calculated automatically in the User’s Avalon account and generated by the 10th day of each month for the prior month.
10.14. The User must transfer the amount shown in Spirit24 to their individual tax micro‑account by the 20th day of the following month. The micro‑account number can be generated at https://www.podatki.gov.pl/generator-mikrorachunku-podatkowego (using PESEL). After year‑end the User must file PIT‑28.
10.15. Avalon is not liable for consequences of the User’s failure to pay the 8.5% flat‑rate tax; it is a personal obligation.
§11. Cost invoices
11.1. Any User with a vehicle/bicycle/single‑track lease may settle cost invoices.
11.2. Adding cost invoices reduces two taxes that cannot be reduced within the contract for services alone.
11.2.1. VAT – half of the VAT amount from invoices reduces output VAT at 8% (passenger transport) or 23% (bonuses/surcharges) – TAXI apps only.
11.2.2. 8.5% flat‑rate – the gross amount from a VAT invoice reduces the tax base for 8.5%.
11.3. Invoices must be related to work performed. Double‑sided invoices are accepted only as a single PDF scan.
11.4. Invoices should be added in the Spirit24 “FAKTURY” tab on an ongoing basis, for the correct period. Invoices cannot be older than 75 days. They are settled only with a positive balance.
11.5. Invoices should be added in the Spirit24 “FAKTURY” tab on an ongoing basis, for the correct period. Invoices cannot be older than 75 days. They are settled only with a positive balance.
11.6. Invoices must be paid. If no payment info is shown, attach payment confirmation; merge into one PDF if double‑sided/with confirmation.
11.7. The list below is exemplary and not exhaustive; only items necessary to perform work should be invoiced. For example, a car repair is acceptable, while workshop gear (e.g., pneumatic jack) is not.
11.8. Allowed on the invoice:
- Motor vehicle drivers: fuel, car wash, repairs, tyres, car accessories (phone holders, scents, chargers, FM transmitters, radio, first‑aid kit, triangle, extinguisher, etc.), servicing (including technical and taxi inspection), car parts, operating fluids, secured parking.
- Bicycle/e‑scooter couriers: vehicle repairs, spare parts, protective clothing (gloves, glasses, helmet, pads), bike accessories (phone/bottle holders), lights, thermal backpack.
- All drivers/couriers: office supplies (reasonable quantities), necessary electronics, pre‑employment/medical/psychological exams, notarial copies for taxi licence applications, prepaid phone top‑ups, pepper spray.
11.9. Not allowed:
- All: subscriptions (phone, internet, TV), vehicles, food/beverages, tobacco/alcohol, clothing, car workshop tools, building materials, hotel/tourism, medical services not related to occupational medicine, insurance, marketing materials, black‑powder weapons/replicas, computer parts/equipment, game consoles, household chemicals, home appliances/RTV (stove, fridge, TV, etc.).
11.10. For electronics purchased on a VAT invoice, warranty is limited to 12 months; keep the original invoice.
11.11. Questionable invoices may undergo additional verification.
11.12. Avalon may reject an invoice without giving reasons.
§12. Application commissions
Commissions charged by transport and courier applications
Application commissions
12.1. Bolt charges a commission per ride as set individually by city/promotions, plus 23% VAT on that commission.
12.2. Uber charges a commission per ride as set individually by city/promotions, plus 23% VAT on that commission.
12.3. Freenow charges a commission per ride as set individually by city/promotions, plus 23% VAT on that commission.
Courier
12.5. Glovo charges the User PLN 4.92 once per week.
12.6. Uber Eats does not charge a commission to the courier. However, the app shows one or two “Taxes” lines which must be deducted from total earnings. The Uber Driver amount shown is before partner deductions (applies to all Users).
12.7. Wolt, Stuart, Żabka Jush! and Bolt Food do not charge commissions to the courier.
12.8. Avalon, as a partner, is not responsible for the amount, errors or method of app commissions due to no technical ability to interfere. Discrepancies must be resolved with the app operator.
§13. Cash rides and e‑cash register (TAXI)
13.1. TAXI app Users may perform rides paid in cash without having a physical cash register.
13.2. Users do not issue paper receipts because each client receives an e‑receipt to the e‑mail registered in the app.
13.3. Using physical cash registers is strictly prohibited. Issuing receipts on a physical cash register leads to double taxation of each ride.
13.4. For virtual cash registers apps charge extra fees borne by the User:
- Uber: PLN 0.07 gross per ride.
- Bolt: PLN 6.77 net per each started week in which the cash register was used, regardless of ride count; charged with one‑week delay.
- Freenow: PLN 9.22 gross per each started week in which the cash register was used, regardless of ride count; charged with one‑week delay.
§14.Bailiff attachments and payment transfer obligation
14.1. If Avalon (as a cooperating or employing entity) receives a notice of wage attachment regarding a courier/driver, Avalon is legally obliged to transfer the withheld amounts directly to the account indicated by the enforcement authority (e.g., court bailiff), under Art. 881 §1 of the Code of Civil Procedure (Kodeks postępowania cywilnego) and Arts. 87–88 of the Labour Code (Kodeks pracy), regardless of the person’s will.
14.2. In case of a concurrency of attachments (receiving more than one from different authorities), under Art. 773 §2 of the Code of Civil Procedure, Avalon cannot settle or pay wages to the courier/driver until clear instructions from the competent authority are received (e.g., which bailiff takes over and which account to use), to ensure legal compliance and avoid liability.
§15. Other Avalon fees
15.1. PLN 50.00 per letter related to bailiff service (including postage).
15.2. PLN 50.00 for issuing certificates or HR documents (including postage).
15.3. Annual administrative‑accounting fee: PLN 40.00, added to the Spirit24 settlement.
15.4. If the MultiSport package is activated at the User’s request, Avalon may charge for the service. Current pricing is sent by e‑mail before activation. Suspension is possible until the 14th day of the month for the next month and must be requested by e‑mail. Lack of payment is not a termination.
15.5. Avalon may charge fees/commissions for vehicle rental (car, bicycle, scooter).
15.6. Avalon may deduct amounts due from cooperation with apps, including:
- Adjustments,
- Equipment charges,
- Other deductions from app reports
§16. Contractual penalties – TAXI
16.1.1. Regardless of damages incurred, Avalon will impose a contractual penalty on a User using ride‑hailing apps (Uber, Bolt, Freenow or any other) in the cases and amounts specified in the vehicle lease.
16.1.2. If the User performs passenger transport without a valid taxi licence extract under Art. 5b(1)(3) of the Road Transport Act (Ustawa o transporcie drogowym), or performs transport other than national road transport of persons by taxi, or without the extract, the User shall pay Avalon a penalty of PLN 100,000.00 for each violation.
16.1.3. If any document submitted by the User during registration/verification is altered or forged, the User shall pay Avalon a penalty of PLN 50,000.00 per violation.
16.1.4. If a driver does not carry a licence extract and medical/psychological certificates during passenger transport, the User shall pay Avalon a penalty of PLN 500.00 per violation.
16.2. The above penalties do not exclude Avalon’s right to claim damages exceeding the penalty. Penalties are payable within 7 days from demand to Avalon’s bank account indicated therein.
16.3. By accepting these Terms, the User agrees that Avalon may set off penalties against any due amounts payable to the User.
16.4. We are not liable for actions/omissions of passengers/co‑passengers, nor for any loss/damage suffered by the User or the User’s vehicle as a result of such actions/omissions.
16.5. The User is fully liable for any breach of these Terms, the contract or applicable laws/regulations, must cease and remedy violations immediately upon notice from Avalon or any state authority, and indemnifies Avalon against any direct/indirect losses, lost profits, expenses, penalties, fines arising from the User’s breach. If a passenger raises claims against Avalon related to the User’s services, the User shall fully compensate within 7 days of Avalon’s notice. If Avalon is entitled to bring claims against the User, the User shall reimburse all legal costs related to loss assessment and claims.
16.6. The User is solely responsible for compliance with all relevant laws/regulations, these Terms and contracts, including proper vehicle insurance and consumer law compliance.
16.7. A taxi driver must accept and perform rides only via approved taxi apps or by using a taximeter and cash register if a taximeter is installed.
16.8. Accepting rides in a marked taxi (including having a taxi roof light) for profit without approved taxi apps or without using the taximeter (if installed) is strictly prohibited. Any such rides are treated as a breach and subject to a penalty of PLN 10,000.00. This may also result in contract termination and returning licence extracts to Avalon.
§17. Consent to data processing – PZPA Solutions
17.1. “I have been informed of the possibility of reporting to the FLEETCHECK register of PZPA Solutions Sp. z o.o. violations related to my duties, in particular debt. I acknowledge my right to object to an entry and to request rectification.”
17.2. „I consent to the assignment of my receivables arising from the legal relationship (cooperation/employment) to an authorised entity indicated by PZPA Solutions Sp. z o.o., for purposes consistent with the driver/courier offences register and data processing rules. I also consent to processing my personal data to pursue claims arising from overdue payments and to transmit information about my indebtedness to institutions assessing creditworthiness and payment credibility, including Biuro Informacji Kredytowej S.A. (BIK), under applicable law. I have been informed of the possibility of assignment as part of settlements and of my rights, including access, rectification and objection.”
§18. Contact
Preferred channels
18.1. Main channel: e‑mail kontakt@avalon-logistics.pl or via Spirit24 (www.spirit24.pl).
18.2. We reply to e‑mails within up to 48 business hours.
18.3. Main phone (company switchboard, nationwide): (+48) 514 833 888.
18.4. Questions about starting cooperation may also be sent via social media: Facebook, WhatsApp, Telegram.
18.5. For account, settlements, orders or sensitive personal data, contact only from the e‑mail/phone used at Spirit24 registration.
18.6. Avalon reserves the right to verify the User by e‑mail/phone to confirm identity.
18.7. The maximum period to report discrepancies in payouts/transfers is 30 days from receipt. Reports after this period are not handled as complaints.