Frequently Asked Questions from our Couriers.
Regardless of which app our couriers work with, many of their questions are recurring. That’s why we’ve gathered them here in one place. If your question isn’t answered here, feel free to write or call us. We’re here to help.
Do I have to pay for parking while working in parking zones? Yes, our company nor the app reimburses the costs associated with deliveries.
What is the “zone” in the app? It’s the area where the app operates and where you’ll be delivering orders. You can find it in your app, marked in a different color.
How does the customer pay for the order? Will I get a card terminal? It depends on the app you’re working for.
With Glovo, customers either pay the courier in cash or through the app. Payment by card upon collection isn’t possible. However, Glovo couriers have a payment card to pay for orders at non-partner points, if necessary.
With Uber Eats, Bolt Food, Wolt, and Jush, customers pay through the app.
Stuart couriers receive a card terminal as starting equipment, which they must pay for.
Will I be reimbursed for fuel? We don’t reimburse fuel costs. However, if you’ve signed a rental agreement with us, you can get a VAT refund for half the fuel’s value. In that case, you should get an invoice with our company’s details when refueling and send us a scan within 7 days.
Do I need to label the vehicle I use for deliveries? No, the apps don’t expect the vehicle you use for deliveries to be labeled, nor do they provide promotional materials.
Does the car need to meet specific requirements? No, but it must have a valid technical inspection and third-party liability insurance (OC).
Does the customer need to sign upon receiving the order? No, all delivery details will always be in your app.
I’m having trouble with a delivery because my vehicle broke down. What should I do? Try to inform the situation through the app as soon as possible. Support will resolve the issues.
Is there a minimum number of hours I need to work? No, but remember that you need to earn at least 290 PLN per month for us to settle the commission contract. If you earn less, your funds will be transferred to the next settlement period.
What’s the difference between delivering by bike and by car? When you deliver by bike, you undoubtedly save on fuel and car depreciation. However, the app will limit the distance to 7.5 km. Driving a car doesn’t have these limitations. Apps like Glovo or Jush highly prefer couriers delivering by bike or scooter, as these deliveries are faster.
How do I resign and terminate the agreement? You can resign from working as a courier at any time without giving a reason. To do so, send us an email to: kierowcy@avalon-logistics.pl with the subject “RESIGNATION FROM COMMISSION CONTRACT,” and in the content, provide your name, phone number, and the date you wish to end the collaboration.
What are the hourly rates? Most apps settle with couriers based on the delivery and distance traveled, not working time. Rates for different companies vary and change dynamically without consulting us. Current rates are always in your courier app. From experience, we can say our best couriers earn up to 35 PLN/hour during peak hours.
What are multipliers? Multipliers are a way to encourage couriers to work at specific times. In certain moments, for example, when there’s high demand, a multiplier is offered, multiplying earnings by a given factor, like 1.5. So, if the standard payment was 10 PLN, during a period with a 1.5 multiplier, it becomes 15 PLN. Multipliers are continuously displayed in the app.
Do I need to have my transportation? Yes, bicycles, scooters, or cars are acceptable. Apps don’t provide vehicles, but Avalon Logistics has a fleet available for rent. We especially recommend scooter rentals for couriers because they’re economical and allow for increased earnings.
