More Orders, Higher Earnings – Uber Eats Cash Orders Are Here!
Good news for all Uber Eats couriers! A new feature is launching soon that can significantly boost your earnings – the ability to fulfill orders paid with cash on delivery.
Thanks to this change, you’ll get more orders because customers who prefer to pay cash can also use the app. It’s a simple mechanism: the customer pays you in cash directly upon delivery, and you keep that amount. Everything is automatically reconciled in the app.
Below you’ll find a complete guide on how the new cash payments work, how to recognize them, how to settle them, and what to do in case of problems.
How Do Cash Orders Work in Uber Eats?
The basic rule: the customer pays for the order in cash directly to the courier upon delivery. The amount received stays with you and is automatically included in your settlements in the app.
How does it work in practice?
Aspect
Detail
Who pays
The customer pays the courier in cash upon delivery
Where does the cash go
The cash stays with the courier, it is NOT given to the restaurant
Settlement
Subsequent payouts for cashless orders are reduced by the cash collected
Condition
The courier must have a positive earnings balance covering the value of the cash
Settlement example: If you collect 200 PLN in cash from customers, your next payment for deliveries will be reduced by that amount.
Restrictions: When Can You Receive Cash Orders?
Not every courier can automatically receive cash orders. Uber Eats has introduced an important safeguard:
A courier can only receive cash orders if they have a positive earnings balance equal to or greater than the cash amount from the customer.
Why is this important?
This solution prevents a negative earnings balance at the end of a settlement period. This means: if you have 150 PLN in earnings, the maximum amount of cash you can receive from customers is 150 PLN.
How to Recognize a Cash Order? Step by Step
Uber Eats will clearly mark cash orders so you’ll have no doubts.
Before accepting the order
Cash orders will be clearly marked on the screen
You’ll see information about cash payment before accepting the delivery
During delivery
Step
What you see in the app
What you do
1
Message: “Collect cash on delivery”
Read the information
2
Button “Collect cash”
Tap the button when you arrive at the customer
3
The exact amount to be collected is displayed
Collect the specified amount from the customer
Cash Settlements and My Finances
This is the most important part for your wallet. Understanding the settlement mechanism is crucial.
Settlement rule
The courier keeps the cash collected from the customer
This amount will be automatically deducted from future payouts for cashless deliveries
Settlement is automatic in the app – you don’t have to report anything manually
Numerical example
Scenario
Before
Cash collected
Next payout
Regular week
500 PLN earnings
0 PLN
500 PLN
With cash
500 PLN earnings
200 PLN
300 PLN (500 – 200)
Benefit: You have cash in your hands right away, and the difference is deducted from future payouts. It works like an advanced advance on your future earnings.
What if the customer doesn’t have the exact cash? Troubleshooting
Time-to-time, payment discrepancies may occur. Uber has procedures for two scenarios.
Overpayment – the customer paid more
Situation
Solution
The customer paid a higher amount, you have no change to give
The difference may be considered a tip
Action
Finish the order as usual by clicking the “Delivered” button
Underpayment – the customer paid less
Step
Action
1
Click the order amount in the app
2
Select “Customer did not pay the full amount”
3
Enter the exact amount received
4
Deliver the order – the customer will automatically be notified of the underpayment
If the app isn’t working
If you’re unable to enter another amount or you’re having problems in the app:
Do not pressure the customer about the payment
Contact support in the app
Opting out of cash orders – how to turn off this option?
Don’t want to work with cash? You have the right to do so.
Solution for couriers
Couriers who do not want to complete cash orders can disable this option in the preferences settings in the UberDriver app.
Why is it worth using cash payments?
Key benefits for couriers
Benefit
Description
More orders
You accept orders from customers paying in cash
Higher earnings
More deliveries = more money in your pocket
Cash instantly
You have money in hand during delivery, no need to wait for payout
Automatic settlement
No need to report anything manually – the app does it for you
Flexibility
You can disable the option at any time
Frequently Asked Questions
Do I have to accept cash orders?
No. You can disable this option in the preference settings in the UberDriver app.
Will I receive change from the customer?
The customer should pay the exact amount shown in the app. If they pay more and you don’t have change—the difference can be considered a tip.
What if the customer pays less?
Tap the order amount → select “The customer did not pay the full amount” → enter the amount received.
Does the restaurant get my cash?
No. Cash collected should NOT be handed over to the restaurant.
Summary
Take advantage of a new opportunity to increase your earnings. Cash payments in Uber Eats are a real chance to boost your income without any extra work. More orders, cash instantly in your hands, and automatic settlements—this is an advantage you don’t want to miss.
If you have questions or issues with the new feature, contact support in the app. Well-understood rules guarantee smooth work and satisfied customers.
Ready for more orders? Enable accepting cash orders and see the difference in your wallet!
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